What Information We Collect
We collect various types of information when you register and use 4999. This information is used to enhance your experience and maintain the security of the platform.
Account Information
During registration, we collect your name, date of birth, email address, and mobile number. For identity verification, we may also ask for details from a government-issued ID, such as a National ID card or passport number.
Payment & Transaction Information
For transactions made via bKash, Nagad, or other payment methods, we record the transaction amount (BDT), date, payment reference number, and partial payment account details. Full payment account numbers are never stored.
Device & Browser Information
We automatically collect technical information from the device you use to access the platform, including IP address, browser type, operating system, and device model. This data helps us verify security and optimize the platform.
Usage Information
We collect general information about which sections of the platform you use, how long you spend on them, and which games or betting markets you participate in. This data is used to improve the quality of our services.
Purpose of Data Use & Cookie Policy
4999 uses the information it collects for the following purposes:
- Account Creation & Identity Verification
- Providing uninterrupted betting and gaming services
- Processing Deposit & Withdrawal Transactions
- Detecting fraud, deception, and account misuse
- Complying with applicable laws and regulatory obligations
- Providing customer support and resolving issues
- Improving Platform Performance & User Experience
4999 uses cookies and similar technologies on your browser. These come in three types:
- Essential Cookies: Essential for maintaining login sessions and ensuring platform security.
- Functional Cookies: Remembers your preferences and language settings.
- Analytics Cookies: Used to understand which sections of the platform see the most traffic.
Cookies can be managed through your browser settings; however, disabling essential cookies may cause some features to not function properly.
Data Retention, Security & Third Parties
Retention Period
4999 retains your information for as long as your account remains active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
Security Measures
All data transmissions are protected by SSL encryption. Data stored on our servers is also kept in encrypted form. Access controls ensure that only authorised personnel can access the information they need.
Sharing Information with Third Parties
4999 never sells or freely distributes your personal data. However, information may be shared in the following limited circumstances:
- Payment Providers: To process transactions, relevant information is shared with payment gateways such as bKash or Nagad.
- Game Providers: Where necessary, data may be shared with licensed game providers to ensure the delivery of gaming services.
- Legal Obligations: We may be required to disclose information in response to a court order or at the request of a regulatory authority.
All third parties are contractually bound to comply with data protection requirements.
Your Rights Over Your Information
You may request access to the information 4999 holds about you at any time. Send your request by emailing [email protected] and we will provide a summary of your stored data following verification.
If your account contains incorrect or outdated information, you may request a correction. Some details can be updated directly from your account settings. Changes to sensitive information may require identity re-verification.
If you request account closure, the process of deleting your personal data will begin. However, information related to legal obligations or ongoing transactions may be retained for a specified period.
Policy Updates & How to Contact Us
Policy Update Process
4999 may update this Privacy Policy at any time. For significant changes, a notice will be posted on the platform and the date of the latest update will be shown at the top of the page. Continued use of the platform after any changes constitutes your acceptance of the revised policy. We recommend visiting this page regularly to stay informed.
Minor Users' Data
4999 does not knowingly collect personal data from anyone under the age of 18. Age verification during registration is in place to prevent minors from accessing the platform. If we become aware that a minor's data has been collected, it will be promptly deleted upon notification from a parent or guardian.
Privacy-Related Contact
For any questions about your data privacy, this policy, or data-related requests, email us at [email protected]. Our team typically responds within 2–3 business days. For general enquiries, FAQ View.
